New KCOM partnership delivers world class comms platform to region’s businesses

KCOM has partnered with leading global communications provider 8x8 to deliver cutting edge AI assisted solutions for business.

8x8, a market leading provider of unified and contact centre comms services, has visited KCOM’s Hull HQ to mark the new collaboration, which will enable businesses to harness the latest technology to communicate seamlessly with employees and customers.

The launch marks the start of joint go-to-market activity between 8x8 and KCOM, including coordinated sales activity and customer engagement across the UK. Over the coming year, the partnership will expand KCOM’s contact centre offerings and support a broader range of enterprise and public-sector uses, driven by AI-powered customer engagement technology.

KCOM Enterprise MD Jan Collins said: “Partnering with 8x8 enables us to leverage both businesses’ strengths to provide a fantastic offering for customers looking for a complete unified comms solution. Joining 8x8’s leading solutions with the UK’s most reliable network* is a winning combination.

“It’s been great to onboard 8x8 and for the teams to get to know each other as we tell the world about how we help our customers – and potential customers - take their businesses to the next level.”

The partnership combines the ultra-reliability of KCOM’s network with 8x8’s integrated cloud platform, delivering high availability, security and performance without reliance on third-party carrier connectivity.

Customers can now benefit from a simplified, single-vendor experience spanning collaboration, contact centre and AI-enabled capabilities, delivered over KCOM’s secure, reliable and fast fibre infrastructure.

Jamie Snaddon, EMEA MD at 8x8, said he was looking forward to combining 8x8’s solutions with KCOM’s network expertise. He said: “For carriers like KCOM, reliability, security and customer trust are non-negotiable.

“By combining KCOM’s network expertise with 8x8’s unified communications and contact centre platform, we’re delivering an end-to-end solution that helps organisations support their customers, modernize their operations and innovate with confidence.”

KCOM Enterprise supports approximately 8,000 customers across the public and private sectors, including organisations operating critical national infrastructure such as hospitals, fire and rescue services and other essential services where reliability and security are essential.