Salary: Competitive

Closing Date: Thursday, 18 April 2024

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To support all areas of corporate and event hospitality sales. This role will work as part of the Venue Sales and Hospitality Team at Connexin Live, Hull reporting directly to the to the Head of Venue Sales and Event Hospitality, in their absence Venue Sales Manager.

Key Accountabilities

• To help achieve financial targets within hospitality & C&E business whilst maximising all sales opportunities on live event days.
• To sell the venue restaurant offering and upgrade areas to maximise income per event.
• Proactive in selling the venues off-manifest seating areas to capacity for events.
• Undertake relevant duties or reasonable requests as requested by the Head of Venue Sales and Event Hospitality and any member of the Senior management team.
• Work event days as discussed with the Head of Venue Sales and Event Hospitality and lead the casual team to fulfill high customer service levels for guests.
• Act as administrative lead with premium partners and sales agents.
• Any addition duties requested by Head of Venue Sales and Event Hospitality.

Commercial Tasks

• Assist in account managing sponsorship partners and hospitality package clients
• Assisting with the sale of ad hoc packages and admin duties such as taking payment, issuing tickets and following up with the customers pre-show to ensure a great customer experience before they arrive at the venue
• Prepare and administrate hospitality documents and distribute with all departments
• Prepare and deliver the hospitality briefing documents and meeting for the casual hospitality team for show’s/event’s.
• Complete Pre-show suite and club seat checks
• Provide and promote the highest level of customer service as expected across the business when dealing with our Premium ticket holders
• To update the hospitality sales activity for all shows on a weekly basis.
• Work closely with the Events Department and Food and Beverage Department to ensure the smooth service, delivery and development of the VIP and hospitality areas.

Person Specification

• Strong communications skills.
• Ability to build good internal and external relationships
• A team player with a flexible and positive attitude to work
• Committed approach to work and able to work under pressure, multi-task and prioritise work
• Excellent organisational skills
• High energy and enthusiasm
• Proficient in the use of Excel, Power Point, and Microsoft Outlook
• Strong attention to detail and follow-up skills
• Outstanding customer service skills and the ability to problem solve where necessary
• Ability to work with some direction and to use own initiative
• Good IT and presentation skills.
• A proven track record of working in a customer facing role would be advantageous, preferably involving hospitality and customer service.

General information: The requirements of the business are such that a high degree of flexibility is necessary and therefore some evening and weekend work will be required. Additionally, there will be occasions where there will be a requirement to work at other venues operated by ASM Global.

FOR MORE INFORMATION VISIT - ASM GLOBAL 

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