Salary: Dependent on Experience

Closing Date: Friday, 22 March 2024

For more information, click here.

Job Title: IT Support Supervisor
Type: Permanent
Team: IT Support
Salary: Dependent on Experience
Location: Humber Quays, Hull
Hours: 40 hours per week

As a IT Support Supervisor you will lead and supervise the IT Support Team, ensuring adherence to team processes, providing hands-on 3rd line support, and recommending best working practices.

Responsibilities 

• Lead and supervise a team of 3 Support staff, providing guidance, supervision, and support to ensure the efficient functioning of the support section
• Simultaneously contribute expertise within the wider IT Services Team, actively participating in hands-on tasks, troubleshooting, and strategic planning
• Set, implement, and monitor team objectives and SLAs, fostering a proactive and collaborative work environment
• Ensure IT Security is maintained through continuous monitoring and improvement of security measures
• Foster collaboration and effective communication between the Support Team and other IT Services units to ensure seamless integration of support activities with broader IT initiatives
• Balance supervisory responsibilities, such as smarter tasks, goal setting, and team development, with direct technical contributions to enhance the overall effectiveness of the IT Services Team
• Provide technical expertise, including 3rd line support, and stay abreast of industry developments, making recommendations for improvements
• Manage asset and configuration management for company hardware and software
• Project management of minor ad-hoc projects, quantifying achievements where applicable
• Perform any other tasks or duties commensurate with the objectives and remuneration of the post
• Attend company training courses for Health & Safety
• Receive on-the-job training for company-specific methods
• Access Computer-Based Training and other resources for continued Personal Development
• Supervise and allocate work, planning to staff within the Support section
• Mentor and develop team members, fostering a positive work environment
• Promote continuous improvement within the team
• Report to the Head of IT or, in their absence, the Systems Director
• Clarify the reporting structure within the IT department
• Plan own workload to meet timescales given by the manager and respond to day-to-day requests from customers

Back to Jobs